About Complete

Our Mission

At Complete, our aim has always been to provide a high-quality service. We encourage the formation of digital partnerships with our clients to allow them to reach their full potential online. Our digital partnerships typically involve the creation of a new website followed by an ongoing marketing campaign. We feel compelled to support our clients; therefore, we work hard to research, plan, design and build your online presence, offering our Complete service from start to finish.

  • To help clients achieve their most ambitious marketing goals and strategic objectives
  • We manage our clients’ expectations with integrity
  • To deliver the highest levels of professionalism and experience, providing businesses with the tools they need to succeed
  • To be innovative, reliable and exceed customer expectations
  • We always deliver our projects on time and within budget
  • To provide creative solutions and timely, responsive services
  • We measure success for our clients through increased sales, awareness or other mutually agreed criteria
  • We are committed to maintaining a positive and rewarding environment in which we can accomplish our mission

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Our History


Established in 2009, Complete have a vast amount of experience in delivering high-end online solutions, helping both small and large businesses across the globe to build a successful online presence. Our creative team specialises in all aspects of digital marketing, helping our clients to stay ahead of the game no matter which service you use. Over the years, our team has grown, allowing us to offer an array of digital services to the highest standard.

2009. Established

Complete was founded in 2009 by Managing Director, Tom Smith – previously the Head of Web Development at a large marketing agency in Preston. Tom decided that it was about time to create a digital marketing agency that offered a complete service from concept to completion. And so, Complete was born.

2011. Relocates

In 2011 Complete outgrew its office in Blackpool Town Centre and moved to new offices on The Crescent in St Annes.

2014. Reached 200 Clients

In just six years, Complete have managed to provide web design solutions, creative branding and effective online marketing strategies to 200 clients in Lancashire and across the North West.

2016. Refreshed

As the business continues to evolve, everybody at Complete decided that it was time for a change. So we got our thinking caps on and did a full brand refresh including a new website, new stationery and even new offices.

2018. SEO Strategist

We brought in our SEO Strategist to help meet the demands of our clients.

2019. Growth

It’s our 10th birthday, and what a great 10 years we’ve had. Complete continues to grow from strength to strength, working on over 2000 projects and with over 350 current clients. We relocated once again to new offices at Business First in Blackpool, Lancashire. Our new location is easily accessed from the motorway and has plenty of parking for our client meetings.

2019. Simply Complete.

To tie in with our 10 year anniversary we decided to refresh our branding and website. This included many hours of deliberation which resulted in us dropping the ‘Online Solutions’ and becoming just Complete. One of the main reasons we made this change is because we offer the Complete package to meet the needs of each client.

2019. Marketing Assistant

We brought in our part-time Marketing Assistant to work alongside her studies at UCLan.

2020. Best Digital Marketing Agency

Best Digital Marketing Agency in Lancashire awarded by the Northern Enterprise Awards.

2020. Moving

It was about time we moved into a bigger office. Here we completed renovations to create a comfortable and collaborative space. Our PPC Executive also joined the team along with our part-time Graphic Designer.

2021. Time to Expand

It was time to expand the team, so we hired two experienced, Blackpool-based Web Designers to work in-house. Growing the team has allowed us to grow our client base and has provided us with some fantastic opportunities in the industry.

2021. Red Rose Awards finalists

Red Rose Awards finalists for the Scale Up Business of the Year Award.

2021. Best Digital Marketing Agency

Best Digital Marketing Agency in Lancashire awarded by the Northern Enterprise Awards.

2022. Red Rose finalists

Red Rose finalists for the Micro Business of the Year Award. We have had the pleasure of working with over 600 clients on more than 4000 digital projects locally, nationally and internationally.

2022. BIBAs finalists

BIBAs finalists for the Digital & Marketing Business of the Year Award. Our Marketing Assistant has now completed her degree in Marketing with a 1st and has now joined the team full time.

2022. Complete. Dubai is born

After gaining several clients in the UAE, we decided it was time to open an office overseas. Since expanding into the Dubai market, we've gained some fantastic clients and even hosted our own digital marketing event.

2023. Expansion

Starting the year off strong by expanding our team again! It’s time to welcome our Creative Director to Complete!

2023. BIBAs finalists

We're so proud to have been named BIBAs finalists again for the Digital & Marketing Business of the Year Award. This is a great achievement for the whole team.

2024. Red Rose finalists

We're so pleased to share that we have been selected as a finalist for the Digital Award in this year's Red Rose Awards. We can't wait to celebrate with the other finalists.

2024. Complete turns 15

We're celebrating 15 years of Complete and what an amazing journey it has been so far!

2024. Our charity ball event

We hosted our first-ever charity ball event to celebrate 15 years of Complete. The event was a huge success. We raised an incredible £8094.80 for Streetlife Blackpool and Lancashire Mind. We are so grateful to everyone who made this possible.

2024. BIBAs finalists

We’ve been named BIBAs finalists for the Digital & Marketing Business of the Year Award and the Micro Business Award. We’re really proud of this achievement and look forward to celebrating with other Lancashire businesses.

2024. Complete Leads

We’re pleased to share our newest software with you, which allows for automated efficiency, giving you more time to work on your business. Our tool lets you take care of everything from one place, whether you’re sat in the office or on the go. Let us do the hard work for you.

Our Clients

We pride ourselves on working closely with our clients and providing quality digital services to various businesses across the UK. Over the years, we’ve worked with businesses of all sizes across a range of industries. Check out our portfolio

At Complete, we are always looking for ways to help our clients grow. The proof of our success lies within our results, whether that’s increased conversions, visibility or more brand interaction. 

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Excellent service, very friendly and professional, helped build our new website, which we are pleased with.

David Small
Patient Guard

Complete have recently designed and built a new website for us, at Champion Accountants. Tom did a fantastic job, the communication was superb and he provided us with several options at every stage. The new website exceeded all our expectations and I wouldn't hesitate to recommend the team.

Clare Gregory
Champion Accountants

I'm over the moon with the new website and the service I have received has been excellent.

Chris Worden
1st Business Rescue

Complete designed a bespoke website for our company and did an amazing job. The website was completed on time and Craig came up with some great ideas. The design of our site is very complex, prior to talking to Complete Online we had 2 other companies who failed to finish the site and 2 partially completed it however Craig from complete made it look so easy and achieved everything and more that I was looking for from the website.

After the site went live Craig has answered all my emails promptly regarding the site and made alterations as and when required, in the past previous I have found previous companies finish a website and are not interested afterwards but this isn’t the case with Complete.

I cannot thank them enough for the fabulous job they have done in such a short time.

Frames R Us

Tom and Michael supported our new website build and have been a brilliant help both during and after. Always on hand to answer queries and provided a great training handover. Website also looks sleek and professional. Thanks both!

Lucy Richardson

Having used Complete. to design and develop a new website for my company, I have been exceptionally pleased with the results they have achieved. I wouldn't hesitate to recommend Tom and the team at Complete.

Amanda Super
Creating Compassion

Complete have just finished designing and building our new website and wow - we are blown away! Every stage of the process from branding and design to functionality has been absolutely nailed. Tom was very communicative and flexible with our needs and has produced a website that perfectly encapsulates the business. He has massively improved the customer experience for booking our accommodation online. Would definitely recommend Complete to anyone looking to up their online presence.

Christina Payne
Ream Hills