About Complete
Our Mission
At Complete, our aim has always been to provide a high-quality service. We encourage the formation of digital partnerships with our clients to allow them to reach their full potential online. Our digital partnerships typically involve the creation of a new website followed by an ongoing marketing campaign. We feel compelled to support our clients; therefore, we work hard to research, plan, design and build your online presence, offering our Complete service from start to finish.
- To help clients achieve their most ambitious marketing goals and strategic objectives
- We manage our clients’ expectations with integrity
- To deliver the highest levels of professionalism and experience, providing businesses with the tools they need to succeed
- To be innovative, reliable and exceed customer expectations
- We always deliver our projects on time and within budget
- To provide creative solutions and timely, responsive services
- We measure success for our clients through increased sales, awareness or other mutually agreed criteria
- We are committed to maintaining a positive and rewarding environment in which we can accomplish our mission
Our History
Milestones
Established in 2009, Complete have a vast amount of experience in delivering high-end online solutions, helping both small and large businesses across the globe to build a successful online presence. Our creative team specialises in all aspects of digital marketing, helping our clients to stay ahead of the game no matter which service you use. Over the years, our team has grown, allowing us to offer an array of digital services to the highest standard.
2009. Established
Complete was founded in 2009 by Managing Director, Tom Smith – previously the Head of Web Development at a large marketing agency in Preston. Tom decided that it was about time to create a digital marketing agency that offered a complete service from concept to completion. And so, Complete was born.
2011. Relocates
In 2011 Complete outgrew its office in Blackpool Town Centre and moved to new offices on The Crescent in St Annes.
2014. Reached 200 Clients
In just six years, Complete have managed to provide web design solutions, creative branding and effective online marketing strategies to 200 clients in Lancashire and across the North West.
2016. Refreshed
As the business continues to evolve, everybody at Complete decided that it was time for a change. So we got our thinking caps on and did a full brand refresh including a new website, new stationery and even new offices.
2018. SEO Strategist
We brought in our SEO Strategist to help meet the demands of our clients.
2019. Growth
It’s our 10th birthday, and what a great 10 years we’ve had. Complete continues to grow from strength to strength, working on over 2000 projects and with over 350 current clients. We relocated once again to new offices at Business First in Blackpool, Lancashire. Our new location is easily accessed from the motorway and has plenty of parking for our client meetings.
2019. Simply Complete.
To tie in with our 10 year anniversary we decided to refresh our branding and website. This included many hours of deliberation which resulted in us dropping the ‘Online Solutions’ and becoming just Complete. One of the main reasons we made this change is because we offer the Complete package to meet the needs of each client.
2019. Marketing Assistant
We brought in our part-time Marketing Assistant to work alongside her studies at UCLan.
2020. Best Digital Marketing Agency
Best Digital Marketing Agency in Lancashire awarded by the Northern Enterprise Awards.
2020. Moving
It was about time we moved into a bigger office. Here we completed renovations to create a comfortable and collaborative space. Our PPC Executive also joined the team along with our part-time Graphic Designer.
2021. Time to Expand
It was time to expand the team, so we hired two experienced, Blackpool-based Web Designers to work in-house. Growing the team has allowed us to grow our client base and has provided us with some fantastic opportunities in the industry.
2021. Red Rose Awards finalists
Red Rose Awards finalists for the Scale Up Business of the Year Award.
2021. Best Digital Marketing Agency
Best Digital Marketing Agency in Lancashire awarded by the Northern Enterprise Awards.
2022. Red Rose finalists
Red Rose finalists for the Micro Business of the Year Award. We have had the pleasure of working with over 600 clients on more than 4000 digital projects locally, nationally and internationally.
2022. BIBAs finalists
BIBAs finalists for the Digital & Marketing Business of the Year Award. Our Marketing Assistant has now completed her degree in Marketing with a 1st and has now joined the team full time.
2022. Complete. Dubai is born
After gaining several clients in the UAE, we decided it was time to open an office overseas. Since expanding into the Dubai market, we've gained some fantastic clients and even hosted our own digital marketing event.
2023. Expansion
Starting the year off strong by expanding our team again! It’s time to welcome our Creative Director to Complete!
2023. BIBAs finalists
We're so proud to have been named BIBAs finalists again for the Digital & Marketing Business of the Year Award. This is a great achievement for the whole team.
2024. Red Rose finalists
We're so pleased to share that we have been selected as a finalist for the Digital Award in this year's Red Rose Awards. We can't wait to celebrate with the other finalists.
2024. Complete turns 15
We're celebrating 15 years of Complete and what an amazing journey it has been so far!
2024. Our charity ball event
We hosted our first-ever charity ball event to celebrate 15 years of Complete. The event was a huge success. We raised an incredible £8094.80 for Streetlife Blackpool and Lancashire Mind. We are so grateful to everyone who made this possible.
2024. BIBAs finalists
We’ve been named BIBAs finalists for the Digital & Marketing Business of the Year Award and the Micro Business Award. We’re really proud of this achievement and look forward to celebrating with other Lancashire businesses.
2024. Complete Leads
We’re pleased to share our newest software with you, which allows for automated efficiency, giving you more time to work on your business. Our tool lets you take care of everything from one place, whether you’re sat in the office or on the go. Let us do the hard work for you.
2024. Tough Mudder
In July 2024, we got very muddy for mental health! This was the ultimate team-building experience. For this event, we raised money for Lancashire Mind, a fantastic charity that supports people of all ages with their mental health and well-being. Thank you for all of your donations - your support is much appreciated.
2024. BIBAs winners
We are so proud to have been named Digital & Marketing Business of the Year at the BIBAs 2024! This means so much to our whole team and we are all excited about what’s next!
2024. Mental Elf Run
Congratulations to our team, who took on the Lancashire Mind Mental Elf Run, raising vital funds to support mental health in the community. We were also the proud sponsors of the route.
2024. SME News
We’re so proud to have been named the winners for ‘Best Digital Marketing Agency’ and ‘Excellence Award in PPC Management’ at this year’s Northern Enterprise Awards.
2025. Red Rose Finalists
We’re so proud to share that we have been named as finalists in the Digital Award at this year’s Red Rose Awards! We were over the moon to have been named finalists for the Lancashire Business View Award on the night! Well done team!
2025. Green web hosting
Starting the year off strong, we’ve transitioned all of our websites over to green web hosting to support the environment.
2025. Complete turns 16
We’re very proud to be celebrating our 16th year of business! We have come so far, and we know there’s so much more to come. Thank you to all of our valued clients for your continued support.
2025. Wellness retreat
We headed out on our first wellness retreat on Employee Appreciation Day, and we had so much fun! We started the day with yoga before enjoying a delicious Unagi lunch. In the afternoon, we had a stress management workshop and did some breathwork to prepare us for an invigorating ice bath! We’re very grateful that Tom organised this for us at The Farm Club.
2025. Lancashire Mind Ambassador
We’re proud to share that Tom is now a Lancashire Mind Ambassador. Tom is committed to promoting positive mental health and well-being in Lancashire.
Our Clients
We pride ourselves on working closely with our clients and providing quality digital services to various businesses across the UK. Over the years, we’ve worked with businesses of all sizes across a range of industries. Check out our portfolio.Â
At Complete, we are always looking for ways to help our clients grow. The proof of our success lies within our results, whether that’s increased conversions, visibility or more brand interaction.Â
